Where to find your Zalando tracking number
A tracking link arrives in the shipping confirmation email and becomes active within 24 hours. After shipping, you can also track the order in the 'Your Orders' section of your account (order history).
Carriers that deliver Zalando orders
| Region | Carriers |
|---|---|
| Germany | DHL, Hermes, DPD, GLS, DHL Express (express option) |
Common Zalando tracking problems
Tracking link not active yet
Zalando says the link becomes active within 24 hours (Lounge UK: up to 2-3 working days).
Partner (third-party brand) items ship separately
Zalando Partner Program items ship from the brand, may use different carriers, and have different return rules (partner returns go via DHL in Germany).
Parcel left with neighbour or pickup point
If the carrier finds no one home, the tracking link shows whether the parcel went to a neighbour or a pickup point. Lounge UK says to contact them if status hasn't changed for 5 days.
See also: what each tracking status means
Frequently asked questions
Where is my Zalando tracking number?
In the shipping confirmation email (tracking link) and in 'Your Orders' in your account once the order has shipped.
Which carriers does Zalando use in Germany?
DHL, Hermes, DPD and GLS, delivering Monday-Saturday. Express (1-2 working days) is available at checkout.
How long does a Hermes PaketShop hold my Zalando parcel?
10 working days, after which it goes back to Zalando.