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Tracking status

“Shipment On Hold”: what this tracking status means

The shipment has stopped at a checkpoint and will not move until an issue is resolved. DHL says holds can be caused by the receiver not being home, clearance delays, incomplete contact details, missing customs paperwork, or weather and flight delays. DHL lists 'Shipment is On Hold' as an alert needing immediate action.

What to do

  1. Read the tracking details for the reason.
  2. Contact local carrier customer service with the tracking number to find out what is needed.
  3. Provide missing contact details or documents, or pay outstanding fees.
  4. Follow the carrier's instructions to resume movement.

When to contact the sender or carrier

Contact the carrier right away: DHL says to contact it immediately for 'Shipment on hold', and to contact it if tracking has not changed for more than 3 days.

How carriers word it

Wording on the tracking pageCarrier
“Shipment is On Hold”DHL Express
“At our facility”FedEx
“Held with fee to pay”Royal Mail
“Exception”UPS

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