What to do
- Open the detailed tracking history to read the specific reason.
- Fix anything within your control (address details, access, documents, fees).
- Watch for an updated delivery date.
- Contact the carrier if the reason requires your action.
When to contact the sender or carrier
Contact the carrier if the exception asks for information, payment or a pickup, or if there is no new delivery date after a few days.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “Delivery exception” | FedEx |
| “Exception” | UPS |
| “Check delivery progress” | Canada Post |
| “Delivery Attempt Could Not be Completed” | DHL Express |
Check your package
Paste your tracking number to open the latest status on the official carrier website.