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Tracking status

“Delivery Exception”: what this tracking status means

An unexpected event is delaying delivery. FedEx gives examples such as customs delays, bad weather, strikes, the recipient not being home, or security restrictions. UPS says the reason appears in the Shipment Progress section and the status will show a new date if the delivery date changes.

What to do

  1. Open the detailed tracking history to read the specific reason.
  2. Fix anything within your control (address details, access, documents, fees).
  3. Watch for an updated delivery date.
  4. Contact the carrier if the reason requires your action.

When to contact the sender or carrier

Contact the carrier if the exception asks for information, payment or a pickup, or if there is no new delivery date after a few days.

How carriers word it

Wording on the tracking pageCarrier
“Delivery exception”FedEx
“Exception”UPS
“Check delivery progress”Canada Post
“Delivery Attempt Could Not be Completed”DHL Express

Check your package

Paste your tracking number to open the latest status on the official carrier website.

Works with parcel, AWB, container and postal numbers
Paste any tracking number and we detect the carrier automatically.
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