What does my tracking status mean?
Plain explanations of 49 common tracking statuses used by USPS, UPS, FedEx, DHL, postal services and others, with what to do next.
Before shipping
Label CreatedThe sender has created a shipping label and sent the shipment details to the carrier, but the carrier does not have the…Shipment Information ReceivedThe carrier has received electronic data about a shipment from the sender. DHL Express says this means a shipment has b…Pre-ShipmentUSPS uses this status when a label with a USPS Tracking number has been created but the package has not yet been given …Electronic Notification ReceivedAn electronic notification or pre-advice means the sender has transmitted shipment data to the carrier ahead of handing…Waiting for Carrier to Pick UpThe parcel is with the sender or an intermediate shipping partner and has not yet reached the final carrier. Cainiao sa…Shipment Received, Package Acceptance PendingA USPS facility has received a container or pallet holding multiple packages, but has not yet started processing it. Ea…
On the way
Accepted / Picked UpThe carrier has physically received the parcel, either by collecting it from the sender or at a drop-off point. USPS sa…Your Item Has Been Received by the CarrierThis wording confirms the parcel is now in the carrier's custody. Royal Mail says the item is in its network and tracki…In TransitThe package is moving through the carrier's network toward its destination, either on a vehicle or at a facility. UPS n…In Transit, Arriving LateThe package is still moving but is expected to arrive after the originally estimated delivery date. USPS introduced 'In…Moving Through NetworkThe parcel is being processed or transported between the carrier's facilities. USPS says these scans may appear multipl…Arrived at Sorting FacilityThe parcel has reached one of the carrier's sorting centres. DHL says you may see this status several times, each indic…Departed FacilityThe package has left a facility and is moving to the next point on its route. DHL says it means the shipment was dispat…Processed Through FacilityThe parcel has been scanned and sorted at a carrier processing facility. USPS says processing scans can appear multiple…Arrived at HubThe package has reached a major hub or the destination-area facility. UPS notes that long-distance shipments may not be…Departed Origin CountryThe international parcel has left the origin country's export point and is heading to the destination country. Cainiao …Handed Over to AirlineThe parcel is at an international gateway and has been, or is about to be, loaded onto a flight. DHL says 'Scheduled to…Arrived in Destination CountryThe international parcel has landed in the destination country and is waiting for import customs clearance. Cainiao say…Forwarded / RedirectedThe package is being sent to a different address or office. USPS says this happens because of a change-of-address reque…Transferred to Post Office for DeliveryA carrier has handed the package to another delivery provider, such as the local post office, for the final leg. UPS sa…
Customs
Customs Clearance in ProgressThe shipment is going through import (or export) customs. DHL describes 'Clearance Event' as the shipment being in the …Held by CustomsCustoms authorities are holding the shipment to make sure it meets import or export rules. FedEx says this can be due t…Customs Clearance DelayClearance is taking longer than normal, usually because documents are missing or incomplete, information is needed, or …Customs ClearedCustoms in the destination country has released the shipment, so it can continue to final delivery. DHL says 'Clearance…Broker Notified / Cleared by BrokerThe shipment is in the destination country and a customs broker has been notified to clear it. DHL says that when the i…Awaiting Payment of Duties and TaxesThe parcel is held until import duties, taxes or other fees are paid. DHL says shipments on hold for payment have pendi…
Delivery
Arrived at Local Delivery OfficeThe package has reached the post office or depot that will deliver it. USPS says it should arrive the same day or the n…Out for DeliveryThe package is on a delivery vehicle and should be delivered that day. UPS says residential deliveries are typically ma…Delivery AttemptedThe carrier tried to deliver but could not complete it, for example because no one was available, a signature was neede…Notice LeftThe carrier could not deliver and left a card (for example USPS PS Form 3849, a Royal Mail 'Something for you' card, a …Available for PickupThe parcel is at a post office, depot, locker or pickup point waiting for you to collect it. USPS says a redelivery can…Held at Post OfficeThe package is being held at the local post office on purpose, for example because of a USPS Hold Mail, Hold for Pickup…DeliveredThe carrier recorded the package as delivered, with a date, time and location. If no signature is needed, UPS drivers t…Delivered to Parcel Locker or Pickup PointThe parcel has been placed in a locker or left at a pickup point rather than at your door. USPS says a key in your comm…Delivered to Neighbour or Safe PlaceThe carrier left the parcel with a neighbour or in a safe place instead of handing it to you. Royal Mail says the track…Delivery RescheduledDelivery has been moved to a new date, address or method, either at your or the shipper's request or because of an exce…
Problems and delays
Delivery ExceptionAn unexpected event is delaying delivery. FedEx gives examples such as customs delays, bad weather, strikes, the recipi…Address Problem / Insufficient AddressPart of the delivery address is missing, incomplete or incorrect, so the carrier cannot deliver as addressed. USPS says…No Access to Delivery LocationThe carrier could not reach the mailbox, door or delivery point. USPS lists causes such as a blocked mailbox, loose ani…Delivery Status Not UpdatedUSPS shows this when no Delivered status was recorded by 9 p.m. local time on the day the package was out for delivery.…Shipment On HoldThe shipment has stopped at a checkpoint and will not move until an issue is resolved. DHL says holds can be caused by …Weather DelaySevere weather is delaying the package. FedEx lists bad weather as a typical cause of a delivery exception and of 'Runn…Return to SenderThe package is going back to the sender instead of being delivered. DHL lists reasons such as customs issues, consignee…Refused by RecipientThe recipient declined the package, and it is being returned or held. USPS lets the addressee refuse mail when it is of…UndeliverableThe carrier cannot deliver the item as addressed. USPS says items must be correctly addressed, readable and carry prope…DamagedThe package was damaged in transit or appeared damaged at delivery. FedEx says a recipient may turn a package away if i…Lost / MissingThe package has not been delivered by the expected date and cannot be located from tracking alone. USPS defines Missing…Not Found / No Information AvailableThe tracking system has no record of the number yet. Cainiao says the number may be incorrect, invalid or outdated, the…Tracking Not UpdatingTracking can stay on the same status for days because packages are only scanned at certain points. UPS says shipments t…