What to do
- No action is usually needed; carriers resume when it is safe.
- Check the tracking page for a revised delivery date.
- Check the carrier's service alerts page for affected areas.
- Allow extra time for perishable or time-sensitive items and inform the sender.
When to contact the sender or carrier
If tracking shows no movement long after the weather event has passed, contact the carrier.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “Delivery exception (bad weather)” | FedEx |
| “Running late (dangerous weather)” | FedEx |
| “Exception” | UPS |
| “Shipment is On Hold (weather or flight delays)” | DHL Express |
Check your package
Paste your tracking number to open the latest status on the official carrier website.