Where to find your Tokopedia tracking number
Desktop: hover over your profile icon > Pembelian (Purchases) > Daftar Transaksi (Transaction List) shows the latest status. Once the seller has shipped, click 'Lacak' (Track). App: Akun (Account) > Daftar Transaksi. The courier and resi (tracking number) appear in the transaction details after shipment.
Carriers that deliver Tokopedia orders
| Region | Carriers |
|---|---|
| Indonesia - Kurir Rekomendasi (Tokopedia auto-assigned courier) | SiCepat, JNE, Lion Parcel, ID Express, J&T Express, SAP Express |
| Indonesia - other courier options | JNE, SiCepat, J&T Express, Paxel |
Common Tokopedia tracking problems
Shipping status not updating ('status pengiriman tidak update')
According to Tokopedia's help article, the courier may not have updated the status yet, or the parcel was delivered but the status was not updated (the buyer can then complete the order by confirming receipt). Tracking can also fail temporarily if the courier's server is overloaded.
See also: what each tracking status means
Frequently asked questions
Where is my resi number on Tokopedia?
Open Daftar Transaksi (via Akun in the app, or Pembelian on desktop). Once the seller ships, the courier and resi appear and you can tap 'Lacak' to track.
Which courier delivers 'Kurir Rekomendasi' orders?
Tokopedia assigns one of its partners: SiCepat, JNE, Lion Parcel, ID Express, J&T or SAP. The courier's name appears in the order details after shipment.
Why is my Tokopedia tracking stuck?
Usually the courier has not yet pushed a scan update. If the parcel already arrived, confirm receipt to complete the order. Otherwise contact Tokopedia Care.
Is Tokopedia part of TikTok Shop?
Yes. TikTok Shop Indonesia was combined with Tokopedia under the PT Tokopedia entity, and TikTok holds a 75% controlling stake. The deal was announced in December 2023 and completed in early 2024.