Where to find your Shopee tracking number
Shopee app > Me tab > My Purchases > choose the To Ship or To Receive tab > open the order > Track Order (then 'View all shipping updates'). Orders shipped through Shopee Supported Logistics show a tracking number once it is available. If an order has no tracking number, contact the seller.
Carriers that deliver Shopee orders
| Region | Carriers |
|---|---|
| Philippines | SPX Express, J&T Express, XDE, Flash Express, J&T Cargo (bulky orders), YTO Express (bulky orders), 2GO (overseas orders), Worklink Services Inc. (overseas orders) |
Common Shopee tracking problems
Tracking status lags behind the real parcel location
Shopee says logistics partners may take 24 to 48 hours to update tracking, and asks buyers to allow 24-48 hours for courier updates.
'Order Received' button greyed out
Shopee says the shipping status may still be updating. Wait 24-48 hours for courier updates.
No tracking number on the order
Only orders shipped through Shopee Supported Logistics include tracking numbers. For other orders, Shopee says to contact the seller directly.
Old overseas orders not trackable (Singapore)
Overseas orders placed before 12 July 2022 with Standard Economy are not trackable and may arrive by SingPost Normal Mail. Shopee removed the option to improve trackability.
See also: what each tracking status means
Frequently asked questions
Where do I find my Shopee tracking number?
In the Shopee app, go to Me > My Purchases, open the order under To Ship or To Receive, and tap Track Order. The tracking number appears once the logistics partner has issued it.
Which couriers deliver Shopee orders in the Philippines?
Shopee Supported Logistics in the Philippines include SPX Express, J&T Express, XDE and Flash Express, with J&T Cargo and YTO Express for bulky items and 2GO and Worklink for overseas orders.
Why hasn't my Shopee tracking updated?
Shopee says logistics partners can take 24 to 48 hours to update tracking. For faster information, chat with the seller through Shopee Chat.
My Shopee order has no tracking number. What should I do?
Tracking numbers are only included for orders shipped via Shopee Supported Logistics. If there is none, contact the seller directly about delivery status.