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Tracking status

“Customs Clearance Delay”: what this tracking status means

Clearance is taking longer than normal, usually because documents are missing or incomplete, information is needed, or duties and taxes are unpaid. FedEx says the detailed tracking page shows the reason and recommended action, and FedEx will try to contact the shipper or recipient if more information is required. UPS lists incorrect or missing documents and unpaid duties or taxes as common causes.

What to do

  1. Open the detailed tracking page and read the stated reason.
  2. Provide any requested documents or recipient details to the carrier.
  3. Pay outstanding duties, taxes or fees if requested.
  4. Ask the sender for the commercial invoice or other paperwork if needed.

When to contact the sender or carrier

Act immediately if DHL shows 'Shipment is On Hold' or 'Further Consignee Information Needed'; DHL lists these as alert statuses that need contact with customer service.

How carriers word it

Wording on the tracking pageCarrier
“Clearance delay”FedEx
“Delivery exception (customs delay)”FedEx
“Exception”UPS
“Shipment is On Hold”DHL Express
“Further Consignee Information Needed”DHL Express

Check your package

Paste your tracking number to open the latest status on the official carrier website.

Works with parcel, AWB, container and postal numbers
Paste any tracking number and we detect the carrier automatically.
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