Where to find your Allegro tracking number
On the website, open 'Moje przesyłki' (My shipments), or go to 'Moje zakupy' (My purchases) > 'szczegóły zakupu' (purchase details). In the app, tap the car/truck icon top-right to open 'Moje przesyłki'. Details show the carrier, shipment number, status and expected date. Allegro also emails you after purchase.
Carriers that deliver Allegro orders
| Region | Carriers |
|---|---|
| Poland (Allegro Delivery program) | Allegro One (Box lockers, Punkt pickup points, Kurier), ORLEN Paczka, DHL, DPD |
Common Allegro tracking problems
No tracking number shown
Allegro says this happens if the delivery/payment form wasn't completed correctly, the seller didn't add the waybill number, or you hid the purchase. Ask the seller for the number.
Shipment marked delayed
Allegro flags delayed parcels ('Przesyłka opóźniona') in Moje przesyłki / Moje zakupy and notifies the buyer. If you're waiting too long, contact the seller and ask for the tracking number or proof of posting.
Parcel returned to sender
For Allegro Delivery, a parcel not collected in time may show as returned to the sender.
See also: what each tracking status means
Frequently asked questions
Where do I find my Allegro tracking number?
In 'Moje przesyłki' or in 'Moje zakupy' > purchase details. In the app, tap the car icon top-right.
What is Allegro Delivery?
A partner delivery program run by Allegro One together with ORLEN Paczka and DHL (DPD methods are also listed). Allegro remains responsible for the parcel through delivery, complaints and returns.
How does Allegro notify me about my parcel?
By email and push notification, plus WhatsApp or SMS for Allegro Delivery. These go to the phone number entered at checkout.
Why can't I see a tracking number?
The seller may not have added the waybill number, or checkout details were incomplete. Contact the seller.