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Tracking status

“Awaiting Payment of Duties and Taxes”: what this tracking status means

The parcel is held until import duties, taxes or other fees are paid. DHL says shipments on hold for payment have pending duty and tax payments, and proof of payment is needed for delivery. Royal Mail says a 'Fee to Pay' card means either the sender did not pay full postage or a customs charge applies.

What to do

  1. Pay only through the carrier's official website, app or the card left by the carrier.
  2. UPS: look for the Pay Now option in the tracking banner (available before delivery for eligible shipments).
  3. DHL: contact local DHL to confirm the amount and pay to release the shipment.
  4. Keep the payment receipt and track for the 'payment received' update.

When to contact the sender or carrier

Be wary of unsolicited texts or emails asking for fees; Australia Post warns of scams using fake 'pending' payment requests. If an unpaid item sits too long it may be returned to sender.

How carriers word it

Wording on the tracking pageCarrier
“On Hold Awaiting for Payment of Shipment Related Fees”DHL Express
“Fee to pay / Held with fee to pay”Royal Mail
“Payment is Received and Recorded for Shipment Related Fees”DHL Express (after payment)
“Exception (Pay Now banner)”UPS

Check your package

Paste your tracking number to open the latest status on the official carrier website.

Works with parcel, AWB, container and postal numbers
Paste any tracking number and we detect the carrier automatically.
Sources (5)