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Tracking status

“Address Problem / Insufficient Address”: what this tracking status means

Part of the delivery address is missing, incomplete or incorrect, so the carrier cannot deliver as addressed. USPS says packages with these statuses are being returned to the sender. Canada Post says the delivery agent tries to verify the address, and if it cannot, the package is returned and the return cannot be stopped once started.

What to do

  1. Contact the sender immediately to confirm the full, correct address (including unit or apartment number).
  2. For DHL, contact local customer service to supply the missing recipient information.
  3. If the package is returned, the sender must reship it (USPS requires new postage).
  4. Double-check the address on future orders.

When to contact the sender or carrier

Act straight away: Canada Post returns packages it cannot verify, and USPS 'Insufficient Address' items are already on their way back to the sender.

How carriers word it

Wording on the tracking pageCarrier
“Insufficient Address”USPS
“No Such Number”USPS
“Verifying recipient's address; Possible delay”Canada Post
“Further Consignee Information Needed”DHL Express
“Undelivered (address problem)”Cainiao

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