Where to find your TikTok Shop tracking number
In the TikTok app, go to Profile > Orders (sometimes shown as 'My Orders' or under the Shop tab), select the order and open its tracking details.
Menu names can differ slightly between app versions and countries.
Open your TikTok Shop orders ↗
Carriers that deliver TikTok Shop orders
| Region | Carriers |
|---|---|
| United States (TikTok Shipping labels) | USPS, UPS, FedEx |
| Indonesia | See Tokopedia entry (TikTok Shop Indonesia was merged into Tokopedia) |
Common TikTok Shop tracking problems
Order shows 'in transit' although the parcel was delivered
Tracking sync between the carrier, the seller's tools and TikTok Shop can lag. An integration provider's help centre documents this case.
See also: what each tracking status means
Frequently asked questions
Does TikTok Shop have its own tracking page?
Yes, for orders shipped by TikTok: track.tiktokshop.com accepts the tracking ID. Seller-shipped orders are tracked on the carrier's website.
Which carriers deliver TikTok Shop orders in the US?
TikTok Shipping labels in the US use USPS, UPS and FedEx. Sellers who ship themselves may use other carriers.