Where to find your Taobao / Tmall tracking number
Taobao app > 'My Taobao' > 'My Orders' > select the order > 'View logistics' to see the courier and tracking number. Consolidated overseas orders have two numbers: the domestic courier number to the consolidation warehouse, and a separate international number that appears only after the parcel leaves the warehouse.
Carriers that deliver Taobao / Tmall orders
| Region | Carriers |
|---|---|
| International / consolidation | Cainiao (consolidation warehouse and cross-border) |
Common Taobao / Tmall tracking problems
Shipping method can be changed only before export
Cainiao lets buyers amend the shipping method (air or sea) before the parcel leaves the consolidation warehouse for export clearance.
See also: what each tracking status means
Frequently asked questions
Who ships Taobao orders overseas?
Taobao's overseas consolidation is run with Cainiao, Alibaba's logistics arm.
Does Taobao ship directly to Singapore and Malaysia?
Yes, Taobao has offered reduced cross-border shipping and self-pickup points for Singapore and Malaysia, among other Asian markets.