What to do
- Wait: the status changes only after the carrier scans the package for the first time.
- Check the order confirmation for the seller's dispatch or handling time.
- Sign up for text or email updates on the carrier's site so you see the first scan.
- If nothing changes after the seller's stated dispatch date, ask the sender whether the package was actually handed to the carrier.
When to contact the sender or carrier
Contact the sender (not the carrier) if the label has existed for several business days with no first scan. USPS and FedEx both say the carrier does not have the item at this stage, so only the sender can say when it will be handed over.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “Label Created” | UPS |
| “Label created” | FedEx |
| “Shipping Label Created, USPS Awaiting Item” | USPS |
| “Shipment Information Received” | DHL Express |
| “We're expecting it / Item despatched to Royal Mail” | Royal Mail |
Check your package
Paste your tracking number to open the latest status on the official carrier website.