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Tracking status

“Shipment Information Received”: what this tracking status means

The carrier has received electronic data about a shipment from the sender. DHL Express says this means a shipment has been created in its system and a 10-digit waybill number has been generated. The physical package has not necessarily been collected yet.

What to do

  1. Keep the tracking number and check again after the sender's dispatch date.
  2. Confirm with the sender when the parcel will be picked up or dropped off.
  3. Turn on carrier notifications so you are alerted at the first physical scan.

When to contact the sender or carrier

If there is still no pickup or acceptance scan several business days after the order shipped, contact the sender; the carrier cannot act on a package it has not received.

How carriers word it

Wording on the tracking pageCarrier
“Shipment Information Received”DHL Express
“Supplementary Information has been Received and Merged with Applicable Shipment Data”DHL Express
“Pre-Shipment Info Sent to USPS, USPS Awaiting Item”USPS
“Label Created”UPS

Check your package

Paste your tracking number to open the latest status on the official carrier website.

Works with parcel, AWB, container and postal numbers
Paste any tracking number and we detect the carrier automatically.
Sources (3)