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Tracking status

“Tracking Not Updating”: what this tracking status means

Tracking can stay on the same status for days because packages are only scanned at certain points. UPS says shipments travelling long distances may not be scanned until they reach the destination hub, and Royal Mail says some services are scanned only at acceptance and delivery. Customs processing can also pause updates on international parcels.

What to do

  1. Check the carrier's scanning practice for your service before assuming a problem.
  2. Check for service alerts or weather disruptions.
  3. Contact the sender if the expected delivery date has passed.
  4. USPS: submit a Missing Mail search once 7 or more days have passed since mailing.

When to contact the sender or carrier

DHL says to contact it if tracking stays the same for more than 3 days. For USPS, file a Missing Mail search 7 or more days after mailing.

How carriers word it

Wording on the tracking pageCarrier
“(No new scan for several days)”all carriers
“Pending”Royal Mail
“Shipped / On the Way”UPS
“On the way”FedEx

Check your package

Paste your tracking number to open the latest status on the official carrier website.

Works with parcel, AWB, container and postal numbers
Paste any tracking number and we detect the carrier automatically.
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