What to do
- No action is needed; the package is now in the carrier's network.
- Note the date: carrier delivery-time standards and missing-mail windows usually count from this point.
- For international DHL Express imports, have customs paperwork ready; DHL suggests receivers prepare documents for clearance at pickup stage.
When to contact the sender or carrier
Royal Mail notes some services (e.g. Signed For) are scanned only at acceptance and delivery, so a lack of further scans is normal. Contact the carrier only if the item has passed its expected delivery date.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “USPS in Possession of Item” | USPS |
| “We have your package” | FedEx |
| “Shipment Picked Up” | DHL Express |
| “We've got it” | Royal Mail |
| “Your item was posted at the Royal Mail Customer Service Point” | Royal Mail |
| “Posting/Collection” | EMS (UPU standard event, e.g. Japan Post / China Post EMS) |
Check your package
Paste your tracking number to open the latest status on the official carrier website.