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Tracking status

“Return to Sender”: what this tracking status means

The package is going back to the sender instead of being delivered. DHL lists reasons such as customs issues, consignee rejection or payment problems. Australia Post says 'Contact sender' means the item has been returned, and Canada Post shows a returned package with an arrow at the end of the progress bar.

What to do

  1. Contact the sender to arrange a reshipment or refund.
  2. Confirm the correct address and contact details before it is reshipped.
  3. If customs or fees caused the return, clarify them with the sender first.
  4. Senders: USPS requires new postage to reship returned items.

When to contact the sender or carrier

Act before the return completes if you still want the item; Canada Post says a return cannot be stopped once it has started.

How carriers word it

Wording on the tracking pageCarrier
“Returned to Shipper”DHL Express
“Returning to FedEx facility”FedEx
“Forwarded to Returns Centre”Royal Mail
“Contact sender”Australia Post
“Check delivery progress (bar with an arrow)”Canada Post
“Insufficient Address / No Such Number (being returned)”USPS

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