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Tracking status

“Undeliverable”: what this tracking status means

The carrier cannot deliver the item as addressed. USPS says items must be correctly addressed, readable and carry proper postage, and undeliverable mail is returned using the return address. Mail with no return address may be handled by the local Post Office or sent to the USPS Mail Recovery Center.

What to do

  1. Contact the sender to confirm the address and next steps.
  2. If it is returning, ask the sender to reship with corrected details.
  3. For USPS items not received within 7 days of mailing, file a Missing Mail search.

When to contact the sender or carrier

Contact the sender as soon as you see this status; once returned, a new shipment is usually required.

How carriers word it

Wording on the tracking pageCarrier
“Undeliverable as Addressed”USPS
“Undelivered”Cainiao
“Returned to sender as undeliverable (after 7 days at Access Point)”UPS
“To be returned to sender”EMS (UPU standard event)

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