Where to find your Shein tracking number
Sign in > 'Me' / account > 'My Orders' (Orders) > select the shipped order > 'Track'. The tracking page shows the shipping method, carrier and tracking number. A shipment confirmation email is sent when the order ships. If no tracking number shows, the order is usually still being processed in the warehouse.
Carriers that deliver Shein orders
| Region | Carriers |
|---|---|
| United States | USPS (heavy reliance for direct-from-China parcels), UPS (returns), Postal Service (returns) |
Common Shein tracking problems
Tracking status has not changed for several days
Shein says updates can take 3-5 days because scans only happen when the package reaches the next checkpoint.
Tracking number doesn't work right after shipping
A Shein help article says it may take 1-7 days to see activity after the package ships.
Hand-off to local carrier
Once the local carrier picks up the package, Shein says updated tracking appears in your Shein account or on the carrier's official website; in the local stage you can contact the courier directly about delivery arrangements.
Marketplace orders take longer
SHEIN Marketplace orders may be processed/shipped by a third-party seller, so delivery may take longer and arrive separately.
Shown delivered but not received
Shein requires you to contact it within 60 days of the delivery date shown on tracking.
See also: what each tracking status means
Frequently asked questions
How do I track my Shein order?
Log in, go to My Orders, select the shipped order and tap 'Track' to see the carrier, tracking number and status.
Why is there no tracking number on my Shein order?
The order is usually still being processed at the warehouse. You'll receive a shipment confirmation email once it ships.
Why hasn't my Shein tracking updated?
Scans only occur at checkpoints, so updates can take 3-5 days. After the local carrier picks up the parcel, check the carrier's website too.
What does 'Local' mean on Shein items?
Items marked 'Local' ship from a US warehouse; if unavailable locally they ship from an international warehouse and may take longer.