What to do
- Read the tracking message or card for the neighbour's name or the safe-place location.
- Check delivery photos (Canada Post provides Photo Confirmation for safe drops).
- Ask nearby neighbours and check sheltered spots out of street view.
How long it usually takes
Canada Post: allow 24 hours for Track to update if a safe drop location was later changed.
When to contact the sender or carrier
If you cannot find the parcel after checking the named neighbour or safe place, contact the sender (Royal Mail) or carrier.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “Your item was delivered (left with a neighbour)” | Royal Mail |
| “Your item was delivered to your requested Safeplace” | Royal Mail |
| “Delivered as a safe drop” | Canada Post |
| “Delivered (left at porch, side door, garage, etc.)” | UPS |
Check your package
Paste your tracking number to open the latest status on the official carrier website.