Where to find your Temu tracking number
Sign in on Temu.com or the Temu app > open 'Your orders' > find the order > click 'Track' to see the latest tracking info. The tracking number is also sent in the shipment notification once the package ships.
Carriers that deliver Temu orders
| Region | Carriers |
|---|---|
| United States / Canada | USPS, FedEx, Canada Post, smaller regional last-mile carriers |
Common Temu tracking problems
Tracking has not updated since the package shipped
Temu says this usually means the order ships from an overseas warehouse; tracking may not update until the parcel arrives in the destination country and is picked up by a local logistics provider, which scans only on business days.
Tracking goes quiet after hand-off to a local carrier
Temu's shipping-info page notes some orders are passed to local carriers for the final leg, so tracking may not update at every step.
Marked 'Delivered' but not received
Temu says carriers may scan packages as delivered up to 48 hours before actual arrival; it advises checking the address, neighbours and the drop-off area, then contacting support.
US customs duties/delays on imports
Since 29 Aug 2025 US de minimis duty-free treatment is suspended for goods from all countries, so low-value imports are subject to duties and formal processing.
See also: what each tracking status means
Frequently asked questions
Where do I find my Temu tracking number?
Open 'Your orders' on Temu.com or in the app and click 'Track' on the order. The number is also in the shipping notification sent when the package ships.
Why does my Temu tracking show no movement?
Orders shipped from overseas warehouses may not show updates until a local carrier in your country receives and scans the parcel; local carriers scan on business days only.
My Temu package says delivered but I don't have it. What now?
Temu says a package can be scanned delivered up to 48 hours early. Check your address, neighbours and around the door, wait two days, then contact Temu customer service.
Which carrier delivers Temu orders in the US?
Temu names USPS and FedEx (and Canada Post in Canada); smaller regional carriers are also used. The carrier is shown on the order's tracking page.