TrackandTrace.com
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Tracking status

“Not Found / No Information Available”: what this tracking status means

The tracking system has no record of the number yet. Cainiao says the number may be incorrect, invalid or outdated, the carrier may not have accepted the package, or tracking data may not have been entered yet. Canada Post notes some services, such as Small Packet and Letter-post to some destinations, do not provide tracking at all.

What to do

  1. Check the tracking number was entered correctly.
  2. Wait a few days and try again; Cainiao says processing usually takes a few days.
  3. Confirm with the sender which carrier and service were used.
  4. Sign up for delivery updates where offered.

How long it usually takes

Australia Post: a Pending status should update in 24 to 48 hours.

When to contact the sender or carrier

Canada Post says if the expected delivery date has passed and there is still no information, start a missing package investigation.

How carriers word it

Wording on the tracking pageCarrier
“Not Found”Cainiao
“Tracking information is unavailable”Canada Post
“Pending”Australia Post
“Pending”Royal Mail

Check your package

Paste your tracking number to open the latest status on the official carrier website.

Works with parcel, AWB, container and postal numbers
Paste any tracking number and we detect the carrier automatically.
Sources (4)