What to do
- Shipper: tell the receiver to contact the broker.
- Receiver: contact the broker directly for clearance and last-mile delivery updates.
- Have the invoice and any import documents ready.
When to contact the sender or carrier
If the broker cannot locate the shipment or clearance stalls, contact both the broker and DHL.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “Broker Has Been Notified to Arrange Clearance” | DHL Express |
| “Shipment will be Cleared and Delivered by Broker” | DHL Express |
Check your package
Paste your tracking number to open the latest status on the official carrier website.