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Tracking status

“Held at Post Office”: what this tracking status means

The package is being held at the local post office on purpose, for example because of a USPS Hold Mail, Hold for Pickup or Delivery Instructions request, or a Royal Mail Keepsafe service. USPS says a redelivery cannot be scheduled for this status. Royal Mail's 'Retention Item' applies to businesses that do not receive deliveries on days they are closed.

What to do

  1. If you set up Hold Mail, the package will be handled according to your request.
  2. If you did not request a hold, pick the package up at your local Post Office with valid photo ID.
  3. Royal Mail Keepsafe items are delivered when the requested hold period ends.

When to contact the sender or carrier

USPS returns unclaimed packages to the sender after the time limit, so collect promptly if you did not request a hold.

How carriers word it

Wording on the tracking pageCarrier
“Held at Post Office, At Customer Request”USPS
“Keepsafe item”Royal Mail
“Retention Item”Royal Mail

Check your package

Paste your tracking number to open the latest status on the official carrier website.

Works with parcel, AWB, container and postal numbers
Paste any tracking number and we detect the carrier automatically.
Sources (2)