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Tracking status

“Delivered to Parcel Locker or Pickup Point”: what this tracking status means

The parcel has been placed in a locker or left at a pickup point rather than at your door. USPS says a key in your community mailbox compartment means the package is in a parcel locker. UPS says a selected Access Point has the shipment and it is ready to be picked up at the receiver's convenience.

What to do

  1. Use the key, code or notification details to open the locker.
  2. For UPS Access Points, track first to confirm it shows 'Awaiting Customer Pickup' and check opening hours.
  3. Bring government-issued photo ID to staffed pickup points.
  4. Collect quickly; locker windows are short.

How long it usually takes

Australia Post Parcel Locker: 2 business days, then moved to a Post Office for a further 10 business days. UPS Access Point: 7 calendar days before return to sender.

When to contact the sender or carrier

If the locker or pickup point cannot find the parcel, contact the carrier with the tracking number before the hold period ends.

How carriers word it

Wording on the tracking pageCarrier
“Delivered (parcel locker key left in mailbox)”USPS
“Delivered to a UPS Access Point”UPS
“Awaiting collection (Parcel Locker)”Australia Post
“Pick Up (arrived at local delivery point)”Cainiao

Check your package

Paste your tracking number to open the latest status on the official carrier website.

Works with parcel, AWB, container and postal numbers
Paste any tracking number and we detect the carrier automatically.
Sources (5)