What to do
- Check porches, side and back doors, garages, mailboxes and parcel lockers (a key in your mailbox means a locker).
- Ask household members, neighbours, building management or your workplace post room.
- Look for a delivery photo or a card naming a neighbour or safe place.
- Royal Mail advises allowing an extra day if the item was scanned as delivered today, in case of a scanning error.
When to contact the sender or carrier
USPS: if you cannot find it more than one postal business day after the 'Delivered' scan, submit a service request to your local Post Office. Royal Mail says the sender should contact Royal Mail for UK-posted items.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “Delivered” | USPS |
| “Delivered” | UPS |
| “Delivered” | DHL Express |
| “Your item was delivered” | Royal Mail |
| “Delivered as a safe drop” | Canada Post |
| “Final delivery” | EMS (UPU standard event) |
| “Delivered” | Cainiao |
Check your package
Paste your tracking number to open the latest status on the official carrier website.