Where to find your Joom tracking number
Open the Joom app or site > 'My Orders' > select the order > 'Details' to see the tracking number (available after the order is paid and shipped).
Carriers that deliver Joom orders
| Region | Carriers |
|---|---|
| Cross-border | Joom Logistics, merchant-chosen carriers (offline shipping) |
Common Joom tracking problems
Tracking number changed
Merchants can modify the tracking number/carrier of an already-shipped order (offline-shipped orders only).
See also: what each tracking status means
Frequently asked questions
Where can I track a Joom Logistics parcel?
On the official Joom Logistics tracking page, joomlogistics.com/en/track.
Why did my Joom tracking number change?
Sellers who ship with their own carrier can update the tracking number or carrier after shipping.