What to do
- Wait for customs clearance; no action is usually needed.
- Watch for a request for duties, taxes or documents.
- Once handed to the local carrier, track it on that carrier's site if a new number is shown.
When to contact the sender or carrier
If tracking stops for a long period after arrival, the parcel may be in customs; contact the local carrier for import status.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “Arrive at Destination” | Cainiao |
| “Arrival at inward office of exchange” | EMS (UPU standard event) |
| “Broker Has Been Notified to Arrange Clearance” | DHL Express |
| “OE (Office of Exchange)” | Royal Mail |
Check your package
Paste your tracking number to open the latest status on the official carrier website.