What to do
- Treat it the same as 'Label created': wait for the first physical scan.
- Check the seller's dispatch timeframe.
- Contact the sender if no physical scan appears after the expected dispatch date.
When to contact the sender or carrier
Worry only if days pass after the promised dispatch date with no acceptance scan; then contact the sender, who controls handover to the carrier.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “Electronic Notification Received” | various carriers (generic wording) |
| “Shipment Information Received” | DHL Express |
| “Pre-Shipment Info Sent to USPS, USPS Awaiting Item” | USPS |
| “The item is pre-advised to PostNL” | PostNL |
Check your package
Paste your tracking number to open the latest status on the official carrier website.