What to do
- No action needed.
- Expect a gap in updates while the parcel is in international transport.
- Watch for an arrival scan in the destination country and then customs processing.
When to contact the sender or carrier
Contact the sender if there is no arrival in the destination country well after the seller's delivery estimate.
How carriers word it
| Wording on the tracking page | Carrier |
|---|---|
| “Leaving Origin” | Cainiao |
| “Dispatched from outward office of exchange” | EMS (UPU standard event, e.g. China Post EMS as shown by Japan Post) |
| “Scheduled to Depart on the Next Planned Movement” | DHL Express |
Check your package
Paste your tracking number to open the latest status on the official carrier website.