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Tracking status

“Customs Cleared”: what this tracking status means

Customs in the destination country has released the shipment, so it can continue to final delivery. DHL says 'Clearance Processing Complete' means the shipment has cleared customs of the destination country. Japan Post says clearance is still under way until the 'Dispatched from the international exchange office' message appears.

What to do

  1. No action needed unless a fee was requested.
  2. Watch for transfer to the local delivery facility and 'Out for delivery'.
  3. Prepare to be available if a signature or payment on delivery is required.

When to contact the sender or carrier

If no domestic movement appears for several days after clearance, contact the local carrier.

How carriers word it

Wording on the tracking pageCarrier
“Clearance Processing Complete”DHL Express
“International shipment release - Import”FedEx
“Dispatched from Exchange Office”Japan Post

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