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Tracking status

“Arrived at Sorting Facility”: what this tracking status means

The parcel has reached one of the carrier's sorting centres. DHL says you may see this status several times, each indicating a different stage of the route. FedEx says its 'At our facility' status means the package is safe at an approved location and the status will update when it moves again.

What to do

  1. No action needed.
  2. Expect a matching 'Departed' scan when it leaves the facility.
  3. Use notifications to follow progress.

When to contact the sender or carrier

If there is no departure scan for several days and the delivery date has passed, contact the carrier with the tracking number.

How carriers word it

Wording on the tracking pageCarrier
“Arrived at USPS Facility”USPS
“Arrived At Sort Facility”DHL Express
“At our facility”FedEx
“Zending is gesorteerd (shipment has been sorted)”PostNL

Check your package

Paste your tracking number to open the latest status on the official carrier website.

Works with parcel, AWB, container and postal numbers
Paste any tracking number and we detect the carrier automatically.
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