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Nigeria · English
Tracking status

“Departed Facility”: what this tracking status means

The package has left a facility and is moving to the next point on its route. DHL says it means the shipment was dispatched from the previous location to the next one. Because the next scan happens on arrival, there may be no update while it is on the road or in the air.

What to do

  1. No action needed.
  2. Allow time for transport to the next facility before expecting another scan.
  3. Check the estimated delivery date.

When to contact the sender or carrier

If no arrival scan follows and the expected delivery date has passed, contact the carrier.

How carriers word it

Wording on the tracking pageCarrier
“Departed USPS Facility”USPS
“Departed Facility”DHL Express
“Dispatched from outward office of exchange”EMS (UPU standard event)

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Sources (3)